FREQUENTLY ASKED QUESTIONS:

ABOUT YOUR ORDER:

Can I modify an order?

Yes, as long as it has not been collected by the transport agency. To speed up the process, we invite you to call us by phone at 983 878 017. 

Can I cancel an order?

Yes, if the agency has not collected the package, there will be no charges. If the package has already left our warehouse, you will have to pay the transport costs.

What do I do if the wine I receive does not correspond to the one I ordered?

It is very rare that these mistakes happen. And of course we will pick up the wrong shipment and send you the correct one, postage paid by us.

Can I get an invoice?

Of course you can. You only have to enter your company details when you enter your details at the end of the order. And you can also request it in the comments of the order, via email: club@tamaral.com or by phone 983 878 017 within 15 days of purchase.

ON TRANSPORTATION:

What are the shipping costs?

On purchases from 40€ is free of charge. We only ship to mainland Spain.

 How long will my order take to arrive?

Normally, shipments are very fast, between 24 and 48 working hours. In locations further away from the transport hubs, delivery may take 24 hours longer. During busy periods for transport agencies such as Christmas or Black Friday, shipments may occasionally be delivered a little later. Normally the maximum time until you receive your order is 96 hours.

It is very rare for such errors to occur. And of course we will pick up the wrong shipment and send you the correct one, postage paid by us.

 How do you package your wine?

The wine is presented in a specially protected and carefully packed box to protect the bottles during transport and minimise the possibility of breakage.

 Do you send wine outside Spain?

At the moment, we only ship to the peninsula. But if you are outside the peninsula do not hesitate to contact us and we are sure we can offer you a solution. Via email at club@tamaral.com or by calling 983 878 017

ABOUT THE PURCHASE

How can I order wine as a gift?

Very simple, at the end of your order, after entering the address details, we ask you if it is a gift. Tell us, followed by the message you want to send as a dedication and we will take care of including it in the shipment. If you have any questions just contact us by email at club@tamaral.com or by phone on 983 878 017 and we will be happy to help you.

 How do I return an order?

To help you with the return, please contact us by email: club@tamaral.com or by phone 983 878 017 within 14 days of purchase.

 What means of payment do you offer?

You can make your purchases by credit card, PayPal, Bizum and also by bank transfer. All you have to do is select the option that suits you best just before finalising your order.

 Do you have special rates for companies or professionals?

If you need help in locating your nearest official distributor, please write to us at club@tamaral.com and we will provide you with their contact details. You can also call us on 983 878 017.